Last updated: January 2025
Orders can be cancelled only before shipment. Once an order has been shipped or dispatched, cancellation requests will not be accepted.
Orders may be cancelled before shipment confirmation. Once shipped, cancellation is not permitted. Verification is required before approval of cancellation.
Returns are accepted strictly under the following conditions:
Returns are not accepted for natural marks, grains, or color variations in wood, customer change of mind, damage caused after delivery, used or altered products. Natural variations in wood are inherent characteristics and are not considered defects.
All return, replacement, and refund requests are subject to inspection and verification by the Wood Pecker team. Customers may be required to provide images or videos of the product for assessment.
If a return request is approved after verification, a replacement product or store credit will be provided. Refunds in cash or bank transfer are not guaranteed and are issued only at the company’s discretion.
Store credit, if issued, can be used for future purchases on the Wood Pecker platform and is non-transferable and non-refundable.
Report damage within 48 hours of delivery and provide clear photos or videos as proof. Do not use or install the product and keep original packaging intact.
All decisions regarding cancellation, return, replacement, or store credit made by Wood Pecker after verification shall be final and binding.
For any cancellation or return-related queries, contact us at:
Email: woodpeckerfunitureapp@gmail.com
Phone: +91 8270007452